Clinic Associate (Singapore)

As a Clinic Associate at Health Strat, you're a pivotal team member dedicated to maintaining operational efficiency and ensuring positive patient experiences. Your primary responsibility is to be the go-to support, actively guiding and assisting users in accessing Intellect’s clinical sessions through various channels, including email, chat, and call support.

What you’ll do: 

Operational Efficiency:

• Collaborate with the medical team to ensure the smooth operation of the clinic.

• Perform frontline services and general administrative duties, such as answering phone calls and maintaining Electronic Medical Records (EMR).

• Handle patient care duties, including registration, appointment maintenance, dispensing medications, and chaperoning doctors during clinical tasks.

• Manage cashiering duties, including payment collection and filing.

• Oversee inventory tasks, including stock checking, updating, and ordering.

• Maintain cleanliness and hygiene standards within the clinic.
   

Client engagement (For corporate clients):

• Engage with users through email, chat, and calls to provide support on Intellect’s Clinic services.

• Offer comprehensive information on available resources and options, empowering informed decision-making.

Network engagement and deployment:

• Support the Care Operations team in receiving, documenting, and deploying B2B service requests.

• Navigate administrative processes, including financial assistance and responding to emails.

Requirements:

• Candidates must possess at least a Diploma.

• Any experience in Clerical, Administrative Support, Healthcare - Medical Support and Assistant or equivalent is preferred.

• Possess good communication and interpersonal skills.

• Responsible individual, meticulous, willing to learn and a team-player.

• Proficient with technology.

• Fluency in written English with an additional spoken language of Chinese is preferred.

• Must be amenable to working 44 hours per week, including three night shifts weekly and two Saturdays per month (half day: 10:00 AM – 2:00 PM)

To help us process applications more quickly, please submit yours in this link: https://apply.workable.com/intellecthq/j/A3FEB60F7D