Clinic Executive

Job Description: Clinic Assistant

Position Summary:
The Clinic Assistant is responsible for supporting the daily operations of the clinic, ensuring a clean, safe, and welcoming environment for patients and staff. This role involves assisting healthcare professionals, maintaining clinic hygiene, and providing excellent customer service.

Key Responsibilities:

1. Patient Assistance:

• Welcome and register patients, ensuring accurate collection and recording of personal and medical information.
• Assist patients with appointment scheduling, inquiries, and follow-ups.
• Provide basic support for patients, such as offering directions or ensuring comfort while waiting.

2. Administrative Support:

• Maintain accurate and organized patient records, both physical and digital.
• Handle billing, payments, and insurance claims processing.
• Answer phone calls, WhatsApp and emails, addressing patient inquiries promptly.

3. Operational Assistance:

• Prepare consultation rooms with necessary medical supplies and equipment for each appointment.
• Assist healthcare professionals during procedures or consultations when required.
• Monitor inventory levels and ensure timely restocking of medical and office supplies.

4. Clinic Hygiene and Maintenance:

• Ensure all areas of the clinic, including consultation rooms, waiting areas, and restrooms, are clean and well-maintained.
• Perform daily cleaning and sanitization of equipment, surfaces, and high-touch areas to maintain infection control standards.
• Monitor and replenish hygiene supplies (e.g., gloves, hand sanitizers, disinfectants).

Qualifications and Skills:

• Minimum secondary education; healthcare or customer service experience is a plus.
• Strong communication and interpersonal skills.
• Attention to detail, especially in maintaining hygiene standards.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer skills for administrative tasks.
• Minimum 3 years work experience in service sector.

Working Conditions:

• Requires standing or moving for extended periods.
• May involve handling cleaning chemicals and medical supplies.

Key Attributes:

• Empathy and a patient-centric approach.
• Proactive attitude towards maintaining cleanliness and organization.
• Commitment to confidentiality and professionalism.

Job Type: Full-time