Clinic Officer / Clinic Receptionist

About the Company

East Coast Podiatry is widely recognised as one of the most prestigious Podiatry group practices in the world. Patients from all over the globe travel to Singapore to seek our expert care for lower limb disorders. We specialise in a wide range of leg and foot conditions, treating people from all walks of life. From new-borns with clubfoot deformity, complex paediatric gait disorders, common adult pains including knee arthritis, lower limb sports injuries, diabetic foot ulcers, to soft tissue conditions such as warts, fungus and toenail issues.

East Coast Podiatry is managed by a professional management team with its head office at Lower Delta Road. We operate specialist clinics located at Kembangan, Orchard, Novena and Bukit Timah. As a strong advocate of the Singaporean spirit, we welcome former cabin crew of Singapore Airlines to join our team to make a difference in our service standards towards patient care.

Our practice welcomes candidates who have the right mindset, who believe in themselves and who can meet the exacting standards of our Practice. People who will uphold the virtuous culture of our Practice and place patient-care above themselves. Continuous professional development and career advancement opportunities are available to you. We are an extremely competitive team and we are looking for people who are good team players and who will excel in our dynamic and fast-paced work environment.

About the Role

Our Clinic Patients Relations team is growing rapidly and we’re looking for energetic, customer-oriented and detailed oriented folks to join our energetic team. As a Clinic Receptionist you will manage all aspects of patient’s experience at the front (and back of) desk.

Responsibilities

Customer Service

• Be the first point of contact to patients
• Manage appointments, payments and patient enquiries
• Handle patient's concerns and provide appropriate solutions
• Undertake cashiering, invoicing and collection of payments

Clinic Operations

• Opening and closing of clinic
• Prepare instruments and treatment rooms
• Ensure equipment are operationally-ready
• Maintain overall cleanliness of clinic

Administration

• Update and maintain patient files and database
• Undertake inventory and stock-taking
• Undertake administrative duties and other relevant duties as required for clinic operations

Requirements

• Fluent in spoken and written English. Ability with other languages is an advantage.
• Ability to multi-task, prioritise and manage time effectively
• Able to establish and maintain a positive rapport with teammates and patients
• Must be able to work on Saturdays
• Must be willing to travel to all 4 clinic locations and HQ (when required)

Job Highlights

• Permanent Full-Time position
• 5/5.5/6 day work arrangements available; Work hours: 830am – 6pm (Monday to Saturday)
• No relevant medical experience required
• Possible additional allowance component for experience as Cabin Crew and/or Hotel Service Staff
• Overtime payable
• Starting Annual Leave entitlement: 14
• Career progression