Clinic Operations & Content Assistant

Company Overview

The client is a plant-based skincare practice offering in-house consultations, treatments, and a range of skincare products.

Job Summary

Support daily clinic operations, customer service, content creation, and online sales to ensure a smooth client experience and effective digital marketing for a plant-based skincare practice.

Responsibilities

Customer Service & Front Desk Support

• Greet and assist walk-in clients and respond to appointment enquiries to ensure positive client interactions
• Manage appointment bookings, confirmations, and reminders to optimize scheduling efficiency
• Deliver friendly and professional customer service to enhance client satisfaction
• Process payments and perform basic cashiering accurately
• Maintain a smooth and welcoming client experience throughout visits

Administrative & Operations Support

• Perform daily administrative and coordination tasks to support clinic operations
• Organize and maintain filing of invoices, receipts, records, and documents for easy retrieval
• Conduct stock checks, arrange stock, and monitor inventory levels to support supply management
• Coordinate with suppliers, couriers, and delivery personnel to ensure timely deliveries
• Support data entry and other operational tasks as needed

Content & Social Media Support

• Create, film, photograph, and edit engaging content for social media and digital platforms
• Assist with TikTok LIVE setup, broadcasts, and related activities to support live marketing efforts
• Perform photography, videography, graphic design, and video editing tasks to maintain content quality
• Maintain content schedules and assist with social media campaigns to ensure consistent posting
• Support ad hoc media, creative, and digital marketing activities to boost brand presence

Online Sales & Fulfilment Support

• Check, process, pack, and prepare online sales orders accurately for dispatch
• Verify order accuracy before fulfilment to minimize errors
• Organize inventory and prepare products for online sales activities

Clinic Operations & Upkeep

• Maintain neatness and presentation of reception, treatment rooms, and common areas
• Assist in upholding clinic presentation standards and operational readiness
• Coordinate towel, linen, and pantry supplies to support clinic needs
• Help sustain a clean, calm, and comfortable environment for clients and staff

Equipment & Diagnostic Support

• Operate basic skin analysis and diagnostic equipment following training
• Assist with preparation and setup for treatments to ensure smooth operations
• Handle clinic equipment properly and maintain readiness for use

Preferred competencies and qualifications

• Minimum GCE O Level qualification
• Prior experience in customer service, administration, content creation, social media, or video editing
• Familiarity with CapCut, Canva, Photoshop, video editing applications, or similar software
• Comfortable using computers, email, WhatsApp, smartphones, cameras, and basic digital systems
• Good spoken and written English
• Ability to communicate effectively in Chinese for social media content, live broadcasts, and customer interactions
• Strong organizational skills with the ability to multitask calmly
• Pleasant communication and customer service skills
• Good attention to detail and visual presentation standards
• Ability to work independently and collaboratively within a team