Commercial Operations & Sales Support Executive

About San Seng

San Seng, since 1977, has been a trusted name in Singapore's hospitality industry, supplying premium kitchenware, tabletop, buffetware and foodservice solutions to hotels, restaurants, cafés, institutions and commercial kitchens for decades.

Our reputation is built on quality products, dependable service and long-term partnerships. We represent internationally recognised brands and work closely with customers to provide practical solutions that meet the evolving needs of the hospitality industry.

As we continue to grow, we are looking for someone who is organised, proactive and eager to learn. If you enjoy supporting commercial operations, working with quality hospitality products and contributing to meaningful projects, we'd love to have you join our team.

Job description:

San Seng is looking for a detail-oriented and proactive Commercial Operations & Sales Support Executive to support our sales, customer service, order coordination and product-related operations.

Responsibilities

• Prepare quotations, sales orders and related documents.
• Follow up with customers on enquiries, quotations and orders.
• Coordinate with suppliers, warehouse and logistics partners.
• Track order progress from enquiry to delivery.
• Support the sales team with product information, presentations and customer proposals.
• Assist with kitchenware, tabletop, hospitality and foodservice product enquiries.
• Support new product sourcing, catalogue updates and supplier coordination.
• Participate in special projects, process improvements and business initiatives.
• Maintain accurate records, reports and internal trackers.
• Providing administrative support to the sales team, including updating records, handling documentation, preparing quotations and pitch decks if required.
• Perform other ad hob administrative duties as assigned.

What we’re looking for

We're looking for someone who enjoys bringing structure to fast-moving environments and takes pride in delivering excellent customer experiences. 

The ideal candidate:

• 2–5 years of sales support, customer service, operations or admin experience.
• Good working knowledge of Excel, Word, Outlook and PowerPoint.
• Able to work independently in a stable, hands-on SME environment.
• Has experience in kitchenware, tabletop, HORECA, hotel supplies, catering equipment, foodservice equipment, commercial kitchen equipment, or hospitality products.
• Is naturally organised, adaptable, careful with details and good at follow-up.
• Takes ownership of tasks from start to finish.
• Enjoys learning about products and understanding customer needs.
• Is proactive and solutions-focused.
• Can communicate confidently with customers, suppliers and colleagues.
• Good command of written and spoken English

Working hours:
Monday - Friday: 9am - 6pm
Saturday: 9am - 1pm

*Salary is negotiable, depending on the level of experience