Concierge Associate

Company Overview: Appointment Ally Pte Ltd is a dynamic and innovative digital marketing agency specializing in lead generation and A.I automations. We're committed to driving growth for our clients in Interior Design through cutting-edge strategies and unparalleled service. As we continue to expand, we're looking for a dedicated Admin Executive to join our team and help streamline our operations and client management processes.

Job Summary: The Concierge Associate will play a crucial role in the appointment conversions of our agency's clients, ensuring efficient management of client leads, and timely creation of reports. This role requires a highly organized, detail-oriented individual with excellent communication skills and a proactive approach to problem-solving.

Key Responsibilities:

• Monitor the GoHighLevel (GHL) platform daily to track client leads and their engagement with our WhatsApp automation.
• Follow up with clients' leads via phone calls to book appointments, ensuring a high level of customer service and engagement.
• Manage ad hoc tasks efficiently
• Create detailed reports on client lead status, campaign performance, and other metrics as needed, ensuring accuracy and timely delivery.
• Assist in administrative tasks such as scheduling meetings, sending appointment reminders, updating appointment reports
• Work closely with the marketing and operations teams to implement process improvements and contribute to the overall efficiency of the agency.

Qualifications:

• Proven experience in an administrative role, preferably within a marketing agency or similar environment.
• Familiarity with GoHighLevel (GHL) or similar CRM and marketing automation platforms.
• Strong communication skills, both written and verbal, with the ability to engage effectively with clients and team members.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite or Google Workspace, with a strong ability to create comprehensive reports
• Ability to work independently, manage multiple priorities, and thrive in a remote work environment.
• A proactive and positive attitude towards problem-solving and task management.

Work Environment:

This is a full-time, remote position. Candidates should have a reliable internet connection and the ability to work effectively from home. Appointment Ally Pte Ltd offers a flexible work schedule, a supportive team environment, and opportunities for professional growth.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter outlining their experience and why they are a good fit for this position to [email protected]. We thank all applicants for their interest, but only those selected for an interview will be contacted.