Condominium Concierge

Department:

Property Management / Front Office

Reports To:

Condominium Residence Manager

Position Type:

Full-time / Shift-based

Job Summary

The Condominium Concierge serves as the primary point of contact and the welcoming face of our luxury residential development. This role blends premium hospitality services with residential access control to ensure a safe, organized, and elevated living experience for all residents and their guests.

Key Responsibilities

Resident & Guest Services

• Provide warm greetings to all residents and visitors entering or exiting the property.
• Assist with luggage and heavy shopping bags, carrying items safely between the lobby, vehicles, and elevators.
• Handle resident enquiries, lifestyle requests, and service feedback with complete professionalism.
• Manage amenity bookings for condominium facilities, including function rooms, BBQ pits, and tennis courts.
• Coordinate personal logistics for residents, such as arranging private transport, accepting dry cleaning, and organizing local reservations.
• Distribute mail and parcels securely by executing established logging and notification procedures.

Front Desk Operations & Administration

• Maintain active presence at the main lobby front desk during scheduled shift hours.
• Manage inbound communications, answering phone lines and checking emails in a prompt manner.
• Keep detailed records by updating visitor logs, incident reports, and daily shift handovers.
• Liaise with internal teams, routing maintenance issues and resident complaints to property management or engineering.
• Oversee lobby presentation to ensure front office spaces remain immaculate and welcoming at all times.

Security & Access Control

• Monitor property access using the Visitor Management System to register and track contractors, guests, and delivery personnel.
• Review surveillance feeds periodically via CCTV monitors to identify and report any suspicious activities.
• Issue property keys and entry fobs strictly to authorized service staff and vendors.
• Respond to emergencies immediately by implementing condominium safety protocols for fires or medical incidents.

Job Requirements

Experience & Education

• Prior industry experience in premium hospitality, front office reception, or high-end residential concierge roles is highly preferred.
• Educational background with a High School Diploma, GCE 'O' / 'N' Levels, or a specialized hospitality certificate (e.g., SHATEC).

Skills & Competencies

• Superb interpersonal skills with a natural passion for customer care and service excellence.
• Fluent verbal communication in English & Mandarin is a must, with additional local languages or dialects considered a strong asset.
• Strong multitasking ability to navigate a fast-paced environment while maintaining an approachable composure.
• Basic computer literacy to efficiently navigate Property Management Systems, email, and digital visitor registries.

Physical & Schedule Requirements

• Physical stamina required to lift, carry, and transport bags or heavy parcels up to 20kg regularly.
• Stamina for shift work, including the flexibility to cover weekends, public holidays, or rotating night shifts.
• Polished physical presentation, requiring the employee to wear the official company uniform cleanly and professionally every day.