Customer Relation Officer

STRIP – Singapore’s first dedicated hair removal studio to specialise in waxing and AFT hair removal services (most notably the Brazilian and Boyzilian), as well as our specially formulated waxes and pre- and post-waxing care products.

Job Responsibilities:
• Provide a friendly and hospitable welcome to customers.
• Handle calls and enquiries in a professional, courteous and polite manner.
• Handle all customers’ requests in a timely and efficient manner.
• Attend to customers’ enquiries or appointment bookings through phone calls, WhatsApp or face to face interactions.
• Assist with booking, changing and cancellation of appointments
• Engage new customers and provide excellent customer service to drive retention and sales.
• Promote products, services and packages to boost sales opportunities.
• Deliver product knowledge to customers through effective communication to increase consumers’ understanding and product sales.
• Manage and maintain the salon’s tidiness and cleanliness.
• Other ad-hoc duties where necessary.

Job Requirements:
• Passion for beauty services
• Committed to deliver high standards of customer service
• Strong interpersonal and communication skills
• Able to operate basic computer applications

Team Benefits:

• 5 days work week, retail hours
• Completion Bonus
• Referal Program
• Career Progression
• Pick up a new skillset
• F&B and Beauty perks and discounts available
• Sales commission and Incentives

Candidates with no prior experience are welcomed, training will be provided.