Customer Relations Officer (HIP)

Company Overview

Progressive Builders Pte Ltd is an A1 construction company specializing in public and private housing, industrial, commercial, and institutional projects in Singapore. The company focuses on project management, general building construction, and fast-track design and build services.

Job Summary

You will manage resident relations and project enquiries, handle resident feedback and complaints, coordinate maintenance works within flats, and provide administrative support for construction committee meetings.

Responsibilities

• Manage public relation issues and respond to general project enquiries from residents to maintain positive community relations
• Receive, document, and resolve resident feedback and complaints by coordinating timely maintenance and repair works within flats
• Perform clerical duties as assigned by immediate supervisors to support project administration
• Build and maintain good rapport with residents to foster a positive living environment
• Attend construction working committee meetings and provide administrative assistance to ensure smooth meeting operations

Preferred competencies and qualifications

• Minimum GCE 'A' Level
• Minimum 2 years of relevant experience in a similar role managing resident relations or project enquiries
• Proficient in Microsoft Office applications to support administrative tasks
• Strong communication and interpersonal skills to effectively engage with residents and team members
• Pleasant personality and friendly disposition to enhance resident interactions
• Experience with HDB HIP projects is an added advantage

Other Information

• Work schedule: 5.5 days per week or alternate full Saturdays