Customer Relations Officer (Operations)

Company Overview:

City Energy supplies piped town gas nationwide and offers IoT-enabled lower-carbon home and kitchen solutions.

Job responsibilities:

• Handle all operational matters and work closely with sales team to ensure fulfilment of sales

• Generate Sales Order upon completion of sales for City Energy Life, call centre, online orders, dealer channel sales and any other sales channel

• Deliver excellent service to ensure high levels of customer satisfaction

• Respond to customer complaints and concerns in a professional manner

• Arrange and update appointments for walk-in commercial customers, dealer sales channels and liaise with the internal stakeholders team

• Maintain adequate support and timely coordination with inter-departmental colleagues

• Ensure upkeeping and accuracy of all administrative duties, including managing of online store records, documentation etc

• Other showroom related duties assigned by supervisor

Pre-requisites:

• Min. 'O' Level

• Min. 1 year working experience (preferably in a retail environment) with exposure in operations

• PC literate

• Organised, meticulous and possess good communication and interpersonal skills

The successful candidate will be based at our City Energy Life showroom at Plaza Singapura, 68 Orchard Road, and be rostered on rotating 5-days work week including weekends and public holidays.

Salary remuneration comprises monthly salary, monthly fixed allowances, annual increment, AWS and Variable Bonus. Staff benefits include FLEX$, medical, special leaves etc.

We thank you for your interest in the above position and regret that only short-listed candidates will be notified.