Customer Service and Admin Officer

Hjh Maimunah is seeking a proactive, organised and customer-oriented Customer Service & Administrative Officer to join our team. This role is responsible for delivering excellent customer service while supporting the company’s daily administrative operations. You will be the first point of contact for customers, ensuring enquiries are handled professionally and efficiently while coordinating with internal departments to provide a seamless customer experience.

Key Responsibilities

• Respond promptly and professionally to customer enquiries via phone, WhatsApp, email, social media and other online platforms.
• Handle customer feedback, complaints and service recovery, ensuring timely follow-up and resolution.
• Monitor and respond to online customer reviews and enquiries on platforms such as Google Reviews, GrabFood, food delivery platforms and social media.
• Manage restaurant reservations, catering enquiries and event bookings.
• Coordinate with restaurant outlets and internal departments to ensure smooth communication and follow-up.
• Prepare quotations, invoices, reports and other administrative documents as required.
• Maintain accurate customer records, databases and filing systems.
• Perform data entry, document management and general administrative duties.
• Support the Business Development and Operations teams with administrative coordination when required.
• Assist in other office administrative duties and projects assigned by the Management.

Requirements

• Minimum GCE ‘N’/‘O’ Levels, NITEC, Diploma or equivalent qualification.
• At least 1 year of experience in customer service, administration, hospitality or the F&B industry.
• Excellent communication and interpersonal skills with a strong customer service mindset.
• Able to communicate professionally via phone, WhatsApp, email and online messaging platforms.
• Experience in handling customer enquiries, restaurant reservations, catering enquiries or customer complaints.
• Proficient in Microsoft Office applications (Word, Excel and Outlook).
• Strong organisational skills with the ability to multitask and work effectively in a fast-paced environment.
• Meticulous, responsible and able to work independently as well as in a team.
• Familiarity with POS systems, CRM software or other administrative systems will be an advantage.
• Able to communicate effectively in both English and Malay.
• Able to commit to a 5-day work week (including Saturdays).

Working Location

SingPost Centre (Head Office)

Working Schedule

• 5-day work week (including Saturdays)
• One weekday off will be scheduled.
• Working Hours 9am-6pm