Customer Service & Operations Assistant

Company Overview

The client is a plant-based skincare practice offering in-house consultations, treatments, and a range of skincare products focused on natural care.

Job Summary

Singaporeans and Permanent Residents only.

Provide front desk, customer service, operational, and social media support in a skincare clinic by managing client appointments, assisting with clinic operations, supporting live broadcasts, and helping deliver a positive client experience.

Responsibilities

• Greet and assist walk-in clients and respond to enquiries to ensure a positive client experience
• Manage appointment bookings, confirmations, and reminders to optimize scheduling efficiency
• Collect payments and perform basic cashiering accurately and securely
• Deliver friendly, professional customer service to enhance client satisfaction
• Maintain cleanliness and organization of reception, treatment rooms, and common areas to uphold clinic standards
• Assist with clinic opening and closing procedures to ensure operational readiness
• Perform daily administrative tasks including filing records and maintaining documentation accuracy
• Assist with TikTok LIVE broadcasts, social media content creation, and related operational support activities
• Process and pack online sales orders to support e-commerce activities
• Arrange stock and monitor inventory levels to support clinic operations
• Coordinate with suppliers, couriers, and delivery personnel to ensure timely receipt of goods
• Coordinate towel, linen, pantry, and housekeeping supplies to maintain clinic hygiene
• Operate basic skin analysis equipment after training to support treatment procedures
• Prepare treatment rooms and equipment to ensure readiness for client sessions
• Support treatment operations as directed to facilitate smooth service delivery

Competencies and qualifications

• Ability to communicate effectively in English to interact with clients and team members
• Basic computer skills including use of email, WhatsApp, and digital systems for communication and coordination
• Chinese speaking ability is an advantage to assist clients who prefer this language
• Friendly, responsible, and willing to learn new skills to adapt to clinic needs
• Organized and able to work independently to manage tasks efficiently
• Good personal grooming and hygiene to maintain professional appearance
• Positive attitude and professional work ethic to contribute to a supportive work environment