Customer Service & Operations Assistant

Company Overview

The client is a plant-based skincare practice offering in-house consultations, treatments, and a range of skincare products.

Job Summary

Provide front desk and administrative support while assisting with clinic operations, client service, and social media activities in a plant-based skincare environment.

Responsibilities

• Attend to walk-in clients and respond to appointment enquiries to ensure smooth client interactions
• Manage appointment scheduling, process payments, and operate front desk functions efficiently
• Perform administrative tasks including filing, data entry, and coordination to support clinic operations
• Monitor inventory levels and coordinate with suppliers, couriers, and delivery personnel to maintain stock availability
• Maintain clinic presentation standards and ensure treatment rooms are prepared for daily operations
• Operate basic skin diagnostic equipment after training to assist in client assessments
• Support basic clinic housekeeping, including linen and pantry management, to maintain a clean environment
• Assist with TikTok LIVE setup and support related social media activities to enhance online presence
• Perform basic mobile phone videography to create content for marketing purposes when required
• Check, process, pack, and prepare online sales orders accurately for dispatch

Preferred competencies and qualifications

• Experience in customer service, administration, content creation, social media, or video editing
• Familiarity with computers, email, WhatsApp, smartphones, and basic digital tools
• Knowledge of CapCut or similar video editing software
• Good spoken and written English communication skills
• Ability to communicate effectively in Chinese to support Chinese-speaking clients
• Strong organizational skills with the ability to multitask in a structured environment
• Ability to work independently and collaboratively as part of a team

Other Information

Working Hours

• Monday to Saturday (5.5-day work week)
• Sunday off
• Approximately 46-47 hours per week
• 1-hour lunch break on weekdays

Salary

• S$2,600 to S$3,400 gross monthly, depending on experience and suitability

Benefits

• Stable long-term employment
• Professional and respectful working environment
• On-the-job training provided
• Staff discounts on products and treatments

Requirements

• Singaporeans and Permanent Residents only
• Minimum GCE O Level qualification or equivalent, or relevant work experience and overall suitability