Customer Service Assistant

We are looking for a customer-focused and organised Customer Service Assistant to provide efficient and professional service to our customers. This role is responsible for handling customer enquiries, processing orders, preparing sales documents, and supporting daily administrative operations. The successful candidate will play an important role in delivering a positive customer experience while working closely with internal departments to ensure smooth order fulfilment.

Key Responsibilities

• Respond promptly and professionally to customer enquiries via phone, email, and walk-in interactions.
• Process customer orders accurately and verify product availability.
• Handle over-the-counter sales transactions, including order processing and payment collection.
• Prepare and issue invoices, delivery orders, and other sales-related documents accurately and in a timely manner.
• Coordinate with internal departments to facilitate order fulfilment and delivery arrangements.
• Resolve customer enquiries, delivery issues, and service-related concerns professionally, escalating issues where appropriate.
• Maintain accurate customer and order records in accordance with company procedures.
• Perform general administrative duties to support daily operations.
• Contribute to a welcoming and positive customer experience.
• Carry out other duties and responsibilities as assigned.

Requirements

• Minimum GCE 'O' Level, SPM, Nitec, or an equivalent qualification.
• Experience in customer service, retail, sales support, or administrative roles is an advantage.
• Ability to communicate in English. Proficiency in other languages is an added advantage to support communication with a diverse profile of customers.
• Basic computer literacy, including proficiency in Microsoft Office applications.
• Good communication and interpersonal skills.
• Able to work independently and collaboratively in a team environment.
• Strong organisational skills with the ability to manage multiple tasks and prioritise work effectively.
• Customer-oriented with a positive attitude and professional work ethic.
• Honest, dependable, and committed to delivering quality service.

Additional Information

• Mon – Fri (8.30am – 5.30pm), Alternate Sat (8.30am – 1pm)
• Free two-way transport provided at Yew Tee MRT Station and Admiralty MRT Station

By submitting your application for this role, you consent to the collection, use, and disclosure of your personal data by TAK Products &Services Pte. Ltd. for the purposes of processing your job application. We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected or as required by law. We are committed to protecting your privacy and ensuring the confidentiality of your personal data. For more information on how we handle your personal data, please refer to our Privacy Policy (https://tak.com.sg/about-tak/privacy-notice/). If you wish to withdraw your consent or have any concerns about the use of your personal data, please feel free to reach out to us by writing to [email protected]