Customer Service Executive 5 days, up to $3000 School-Based, North area

Join a stable, school-based environment as a Customer Service Executive supporting daily transport operations. This role involves both front-of-house (handling enquiries from parents and school staff) and back-of-house coordination with operations teams to ensure smooth and safe bus services. Ideal for candidates who enjoy structured hours, meaningful work, and a mix of customer interaction and administrative responsibilities.

Who We’re Looking For

• Strong communication and interpersonal skills
• Able to handle fast-paced and sometimes stressful situations
• Problem-solver with good conflict resolution skills
• Organized and detail-oriented
• Tech-savvy (comfortable with systems, CRM, GPS tracking tools)
• Prior customer service or operations experience is a plus

What You’ll Be Doing

• Be the main point of contact for parents, guardians, and school administrators
• Provide real-time updates via calls, messages, and emails
• Manage feedback and resolve complaints professionally within SLA timelines
• Communicate clearly during emergencies (e.g. delays, breakdowns, weather issues)
• Coordinate closely with operations and transport teams on routing and scheduling
• Track bus movements using GPS systems and provide accurate updates
• Maintain records of enquiries, complaints, and resolutions in CRM systems
• Prepare reports on service performance and customer satisfaction
• Support administrative tasks and ensure all data is accurate and up to date

Salary & Benefits

• Up to $3,000 (Full-time)
• Working Hours: 7:30AM – 4:00PM
• 5-day work week
• 13 days leave (7 days Annual Leave + 6 days additional leave)

Others

• Location: North area
• Stable working hours (no shift work)
• Training will be provided

Hey Rocket Pte. Ltd. (EA 21C0816)
Angel Chia (R25126511)