Customer Service Executive (Korean Speaking) - CK

Job title: Customer Service Executive (Korean speaking) (Job ID: 20229) - CK

Location : Central

Basic up to $3,500 + $960 fixed allowance + AWS + VB

Job responsibilities:

• Perform credit assessments for new and existing customers in accordance with company credit policies
• Conduct Accounts Receivable follow ups with customers on overdue payments to ensure timely collection
• Manage invoice disputes and cash application issues, coordinating with internal teams for effective resolution
• Support billing activities, including invoice inquiries and corrections where required
• Handle other AR related customer inquiries in a timely and accurate manner
• Communicate directly with customers via phone and email to resolve AR issues professionally
• Collaborate closely with internal stakeholders (Sales, Operations, and Finance) to ensure smooth issue resolution
• Act as a team player, actively contributing to operational excellence, process improvements, and service quality through clear and effective communication

Requirements:

➤Ability to interact with customers via email / phone to achieve work responsibility
➤Ability to use internal systems for transaction and Excel
➤Problem solving skills
➤Proficiency in Korean comprehension (Business level) to liaise with Korean speaking customers in South Korea
➤Diploma or Degree holder preferred
➤Preferably with minimum 1-3 years of work experience
➤Experience of customer service or other admins will be advantage

Interested applicants please send your resume to [email protected]  with email subject header "Job Application for Customer Service Executive (Korean speaking) (Job ID: 20229) ".

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