Customer Service -Freight Operation/ Changi Biz Park

Job Responsibilities

• Coordinate and manage air and sea freight shipments for both import and export cargo.

• Prepare and process shipping documents, including Air Waybills (AWB), Bills of Lading (BL), permits, and other import/export documentation.

• Monitor and track shipments to ensure timely delivery and provide updates to customers when required.

• Liaise with customers, freight forwarders, shipping lines, airlines, transport providers, and internal departments to ensure smooth operations.

• Perform cargo inspections and coordinate warehouse activities when necessary.

• Maintain accurate shipment records and perform data entry into logistics systems.

• Assist with permit declarations and ensure compliance with customs and regulatory requirements.

• Handle shipment enquiries, resolve operational issues, and provide excellent customer service.

• Perform other ad-hoc duties assigned by management.

Requirements

• Minimum 1 year of experience in freight forwarding, logistics, shipping, or related industry.

• Knowledge of air and sea freight operations and shipping documentation.

• Experience with customs permit declarations will be an advantage.

email- [email protected]

EA Personnel Name: Lucas Chang
EA Personnel No: R1874043
EA License No: 18C9495