Customer Service Officer

Job Purpose

The purpose of Customer Service Officer is to process order and co-ordinate operations within the Company. The department is a link between Sales to operations. Customer Service Officer is to execute timely completion of orders and delivered to customers.

Duties and responsibilities

* Attend to telephone and email sales inquiries for all range of product in Tat Lee Engineering.

* Require basic desk research to support business development activities, collate and circulation of industry/product information

* Processing of Sales quotation, Sales Order to Delivery Orders, to ensure all processing are on time

* Require to review contracts (e.g. Sales Agreement, Sales Blanket Order, Customer’s Purchase Order

* Liaise with freight forwarders on incoming and outgoing shipment

* Attend to walk-in customers

* Follow up on status of Sales quotation and Sales Orders

* Coordinate with in-house operation team for manufacture and delivery schedule

* Responding to complaints from customers and give after-sales support when requested

* Maintain office files and records

* To assist Finance department to follow up payment with customers

* Generate necessary sales reports for reporting to Indoor Sales Manager.

* Ad-hoc tasks pertaining to job role and business needs will be reviewed and may be assigned accordingly by the HOD

Qualifications / Requirements

* Minimum GCE 'O' Level / Diploma of Logistic Management or Diploma of Supply Chain Management or equivalent

* Microsoft Office (MS Words, MS Excel, MS Power-point)

* SAP knowledge will be an advantage

* Able to work in fast pace environment

* Possess good communication and business writing skills

* Service oriented