Customer Service Officer

We are looking for a dynamic and customer-centric individual to join our call center team as a Customer Care Officer. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY!

Responsibilities:

• Handle inbound / outbound calls, emails, and chats from customers with professionalism and empathy

• Assist customers in navigating respective website and online services

• Maintain accurate records of customer interactions and transactions

• Collaborate with other team members to improve processes and enhance customer satisfaction

• Stay up-to-date with product knowledge and company policies

• To consistently meet set KPIs without compromising on quality service delivery

Requirements

• Strong communication skills, both verbal and written

• Customer-focused with a genuine passion for helping people

• Basic computer proficiency

• Ability to work well in a team and adapt to a fast-paced environment

*Prior call centre experience would be an advantage

We offer competitive compensation, ongoing training, and a supportive work environment.

If you’re enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.