Customer Service Officer

Full-Time | On-Site | Training Provided

LiteMobile is seeking a responsible and detail-oriented Customer Service & Operations Executive to support our mobile devices and electronics business.

Working Hours
• 6-day work week
• Weekend work required
• 1 rotating weekday off
• 11:00 AM–9:00 PM, including break

Salary & Benefits
• S$2,300–S$2,800 per month, based on experience
• Monthly performance commission
• Attendance incentive/allowance
• Annual leave and outpatient medical benefits
• Full training provided
• Career growth opportunities

Responsibilities
• Handle customer enquiries and after-sales matters via WhatsApp, phone and e-commerce platforms
• Respond to questions about products, orders, repairs, trade-ins and stock availability
• Follow up on orders and provide timely updates
• Coordinate deliveries, collections, repairs and service arrangements
• Maintain repair logs and liaise with customers and technicians
• Support Shopee, Lazada and other e-commerce enquiries
• Assist with inventory, trade-in and used-device valuation enquiries
• Handle feedback, refunds, disputes and service recovery professionally
• Update customer records, order details and internal spreadsheets accurately
• Help maintain customer satisfaction and platform ratings

Requirements
• Able to work on-site in Singapore and commit to a 6-day week, including weekends
• Proficient in English and Mandarin to communicate with English- and Mandarin-speaking customers
• Customer service, retail or e-commerce experience is an advantage
• Mobile phone, electronics, telecom or repair-service experience is preferred
• Comfortable using WhatsApp, phone calls, Excel/Google Sheets and e-commerce systems
• Able to work independently, multitask and communicate professionally
• Responsible, patient, positive and detail-oriented