Customer Service Officer (Contact Centre)

Salary :

$2,200 - 2,600 monthly

Job Type : Full Time

Number of Applicants

:

000+

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Job Description - Customer Service Officer (Contact Centre)

Handle all customer enquiries, escalations, technical support and on-going customer relationship management.
Deliver high quality customer care service at all times.
Provide timely escalations of requests and adequate technical support where necessary.
Ensure daily and monthly KPIs are met and exceeded.
Be the key contact for all members of public using the phone as your main communication tool, apart from emails and live chats.
Manage all incoming calls for enquiries, requests, and technical support.
Be proactive to urgent/emergency situations in accordance to product/service guidelines.
Take initiative and assist teammates in need, where possible. Eg. Language barrier with customer.
Support other responsibilities that may be assigned from time to time.

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