Customer Success Manager, SG

Job Description:

• In line with the company’s market strategy, achieve growth targets for cross-border payment business, take responsibility for in-depth maintenance of cross-border market clients, and explore clients’ scenario-based potential needs in the field of cross-border finance.

• Regularly follow up on merchants’ daily cross-border payment transactions, and understand and report on merchants’ operational status.

• Keep abreast of industry policies, trends, and relevant risk control and compliance requirements to promote the development of cross-border business.

• Collaborate with product, R&D, and other teams to collect, organize, and analyze market information, and provide timely feedback and suggestions.

Core Responsibilities:

• Efficiently and promptly resolve client issues, including but not limited to: pricing configuration, KYC/KYB, transaction monitoring, etc.

• Act as an expert to provide support in data analysis and optimization to promote clients’ business development.

• Maintain client relationships and explore new business opportunities.

• Drive the optimization or innovation of products, features, and processes.

Basic Requirements: (The following information is for reference only and not an absolute standard.)

• Strong educational background; Korean & English is a must and Mandarin is preferred

• 3–5 years of relevant industry experience, with preference given to candidates who have experience serving large enterprises.

• Detail-oriented, results-driven, with strong communication skills and logical thinking.

• Possess business acumen, able to proactively identify client needs and pain points, and explore business opportunities.

• Strong language expression skills both internally and externally, with strong capabilities in information and data collection, data analysis, and data sensitivity.

• Proactive, passionate, team-oriented, with strong learning ability and resilience under pressure.