Ecommerce Operation & Admin [5.5 day - Woodlands]

About Us
Hone Aroma is a fast-growing home fragrance brand in Singapore, specialising in luxury, hotel-inspired scents and cold air diffusers.

We operate across Shopify (Direct-to-Consumer), Shopee, Lazada, and retail stores, and are building a strong brand-led ecosystem focused on customer experience and retention.

We are looking for a hands-on, detail-oriented operator to support both our daily fulfilment operations and customer service.

🎯 Role Purpose

You are responsible for ensuring a seamless experience from “order to delivery”, while supporting the growth of our website, e-marketplace and retail channels.

You will act as the bridge between operations, customer experience, and online sales performance, ensuring the company runs smoothly as we scale. This includes administrative duties when necesary

🗝️Key Responsibilities

Operations & Fulfilment (Core Responsibility)

• Pouring and re-bottling of aroma oils
• Pack and fulfil daily orders from Shopify, Shopee, and Lazada
• Ensure accurate picking, packing, and labelling of products
• Prepare stock for retail restocking and ensure retail inventory accuracy
• Coordinate courier pickups and parcel dispatch
• Ensure sufficient packing materials
• Identify delivery issues, and track customer feedback to improve service quality and customer satisfaction

Inventory & Warehouse Management

• Receive and inbound inventory into warehouse/office
• Maintain accurate stock levels across: Shopify (DTC), Shopee & Lazada (marketplaces), Retail stores
• Conduct cycle counts and resolve discrepancies
• Maintain clean and organised workspace

Administrative Duties

• Minor optimisation to Shopee/Lazada product listings (titles, pricing, stock accuracy)
• Issue invoices, purchase orders, and delivery orders accurately
• Proper filing of documents and invoices

Customer Experience

• Respond promptly to Customer chats and whatsapp
• Handle product warranty claims and customer issues
• Troubleshoot issues and coordinate replacements

👤 Requirements

• Diploma and above
• Basic skills in Google Sheets / Computer Literacy for data entry
• Strong attention to detail and ability to follow structured processes
• Comfortable with hands-on operational work (packing, inventory handling)
• Good command of English
• Able to work alone

✨Good to have

• Experience in fulfilment, e-commerce, fragrance, or operations preferred
• AI self-learner

Additional Information

• Based in Singapore (Woodlands) - 10 mins walk to Admiralty MRT
• 5.5 day work week. Monday to Friday: 9am – 6pm Saturday: 11am – 3pm
• 7 days paid annual leave
• Performance bonus
• $50 Medical claim

Application Process

You will be required to complete a short 15 minute assessment as part of this application:

👉 https://forms.gle/umgs6kTKbJHZLS9P8

Important: To demonstrate attention to detail, please select “Other” and type “1am” for Question 2 (when asked about Your preferred working time) in the form.