eCommerce Operations Assistant

Location:

Jurong East, Singapore

Employment Type:

Full-time (5.5 days/week)
Mon to Fri 8.30am to 5pm
Sat 10am to 3pm

About the Role

We are looking for a detail-oriented and independent eCommerce Operations Assistant to support our online order fulfillment. You will be the bridge between our warehouse, retail stores, and online orders, ensuring every order is processed accurately and on time.

Key Responsibilities

• Process online orders accurately and efficiently on a daily basis

• Coordinate with retail staff to ensure stock availability and timely order fulfillment

• Liaise with warehouse team for dispatch and inventory updates

• Monitor order timelines and follow up to prevent delays

• Maintain accurate records of orders, inventory, and fulfillment status

• Communicate proactively with internal teams to resolve order-related issues

• Support ad hoc operational tasks related to eCommerce and retail integration

Requirements

• Minimum 2 years experience in eCommerce operations, retail operations, or admin-intensive roles
• Strong data entry skills with high accuracy
• Able to work independently and take initiative
• Good communication skills to liaise with retail, warehouse, and other stakeholders
• Highly organized and able to manage multiple orders and tasks simultaneously
• Proficiency in MS Excel / Google Sheets
• Working in a warehouse environment

Preferred (but not required)

• Experience in order management systems

• Familiarity with basic inventory management

What We Offer

• A collaborative, supportive work environment

• Opportunity to gain exposure to retail and eCommerce operations

• Clear career path and potential for longer-term engagement