Enrolment Admin

Responsibilities: 

Coordination

• SMS trial confirmation.  

• Follow up with those who did not attend trial classes and re-schedule lesson. 

• Prepare course prospectus, feedback forms and sign-up forms for trials. 

• For paid trials, liaise with Front-desk that fees are paid before sending out the trial confirmation. 

• Help with trial check in, if required.  

  Seminars 

• Follow up SMS to invite parents for seminars (students that recently sign up / didn’t sign up after trials). 

• Seminar attendance confirmation and preparation of the seminar attendance list. 

• Set-up and help-out during seminars / events.  

• Preparation of seminar folders. 

• Ensure sample and masterclass materials required for seminars are approved by speaker and printed ahead of seminar day. 

  Reach-out 

• Touch base on those who attended seminar for trials or sign-ups (through texting). 

• Touch base for those with enquiries within the day and set up for call with our enrolment specialist. 

• Holiday / special programs targeted messaging. 

  Admin matters 

• Referral admin – send SMS to inform of successful referral 

• Collate and administer referral rewards 

• Data entry – Seminar / enquiries phone number into the enrolment google list.  

• Send orientation pack / booklet to new sign-up for onboarding.  

• Collate reasons (withdrawal, no sign-up) 

• Collate ETS summary (Enquiries, Trials, and Sign-ups) 

• Collate feedback from trials. 

Requirements: 

• Good communication and interpersonal skills 

• Highly motivated and positive-minded 

• Conscientious and possess a keen eye for detail 

• Able to work in a fast-paced environment 

• Commendable work ethic and willing to go the extra mile whenever necessary.  

• 5 days workweek ( Mon – Fri )