Escalation Specialist [Government Agency East]

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future —starting with yours.

Top reasons to work here:

• Attractive remuneration great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future 
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Management of Data Protection complaints through facilitation, mediation and referral for investigation
• Collaborate with internal and external stakeholders to ensure all cases recommended for facilitation and mediation are closed
• Perform the initial review on complaints related to illicit activities or out of Do Not Call (DNC) scope and assign the cases for referral to the relevant authorities
• Management of public queries (both individuals and organisations) on DNC Registry and Data Protection ensuring that responses are accurate and meeting the stipulated service level agreement
• Perform the preliminary case review and assignment of Do-Not-Call (DNC) complaints
• Manage the complainants on further feedback related to cases out of DNC scope

Who is TDCX?

Singapore-basedTDCX is a global business process outsourcing (BPO) leader, offering advancedcustomer experience (CX) solutions, sales and digital marketing services, andcontent moderation. It caters to industries such as digital advertising, socialmedia, e-commerce, fintech, gaming, healthtech, media, technology, and travel& hospitality.

TDCX’ssmart, scalable approach—driven by innovation and operationalprecision—positions it as a key partner for companies targeting tangibleoutcomes. With more than 20,000 employees across 37 locations worldwide, TDCXdelivers robust coverage across Asia, Europe, and the U.S.

Visitwww.tdcx.com for more info.