Executive, Clinical Operations

The Executive is responsible for processing and facilitating efficient patient admissions to ensure optimal bed occupancy at all Ren Ci Hospital (RCH) facilities.

Referral Assessment

• Retrieve and process referrals to assess for eligibility by reviewing medical and nursing needs.

• Ensure referrals are processed for acceptance consideration within 1 working day.

• Solicit advice and recommendations from other departments (eg. medical, nursing) for complex cases.

• Seek clarification from referring institutions where required.

• Liaise with Medical Social Workers and Nurses when processing referrals from Nursing Homes (NH) and Chronic Sick Unit (CSU).

• Liaise with referring institutions to provide an update of assessment outcome and provide recommendations for alternatives where suitable.

Admission

• Facilitate efficient admissions process with minimal waiting time.

• Assign beds, communicate admission information (ward, bed and time of transfer) to the referring institution, and follow through to ensure actualisation of admission.

• Liaise with Nursing Home administrative teams, Business Office and Nursing team to facilitate the admission process.

• Ensure that all necessary clinical information is available upon admission.

• Advise patient and care-giver(s) on the facilities and services available in the organisation when required.

Bed Occupancy

• Closely monitor impending discharges to ensure efficient forward planning of admissions.

• Ensure Bed Occupancy Rate (BOR) in all RCH facilities are aligned with the budgeted BOR target for the financial year.

Data Collection and Submission

• Ensure relevant data is collected accurately daily to support the regular evaluation of performance indicators.

• Generate reports and update presentation slides on a regular basis.

• Ensure timely preparation and submission of reports to MOH.

• Provide regular and timely updates to department head, the management and regulatory authorities as required.

Others

• Actively lead/ participate in quality improvement projects at the Department/ Hospital-wide level.

• Provide recommendations for improvement to efficiency of processes.

• Participate in any other responsibilities and duties as assigned by Supervisors.

Job Requirements

• Degree or Diploma in Healthcare or Social Service courses preferred.

• At least 3 years of working experience within the healthcare or social care sectors.

• Excellent interpersonal and communication skills.

• Able to work effectively as an individual, and as part of a team.

• Excellent time management skills, highly organised and meticulous.