Executive, Patient Services

Company Overview / Employee Value Proposition

Singapore Breast Surgery Center ("SBSC") is your one stop center to meet the needs for breast care and women's medical imaging. Our team is lead by a team of doctors specializing in the detection, treatment and management of breast cancer and diseases. We aim to provide a patient centric environment with a collegial, professional work culture.

Job Summary

Assist with reception duties, registration, financial counselling, collection of payment and other administration duties.

Responsibilities

• Greet and receive patients or visitors at the reception counter to provide a welcoming environment
• Perform patient registration for both inpatient and outpatient by accurately obtaining and recording patient addresses, contact details, insurance information, and medical histories
• Update and verify patient information at each visit while maintaining confidentiality
• Answer phone calls and respond to enquiries courteously and promptly to support patient needs
• Assist and direct patients and visitors to examination rooms to ensure smooth patient flow
• Schedule patient appointments and make reminder calls and SMS messages to reduce no-shows
• Inform patients about delays and expected waiting times to manage expectations
• Provide financial counselling to patients and their families to explain billing and payment options
• Collect payments for services rendered and ensure accurate transaction processing
• Close daily accounts and prepare cash deposits to maintain financial accuracy
• Maintain cleanliness and tidiness of the reception counter and patient waiting areas to promote a professional environment
• Adhere to strict infection control measures, exercise standard precautions, and practice good hand hygiene to ensure patient safety
• Advise both inpatients and outpatients on necessary procedure preparations to support clinical processes
• Assist in maintaining general cleanliness and upkeep of the assigned work area within the imaging facility
• Assist in transferring patients to and from the imaging facility to support patient mobility needs
• Replenish patient brochures and office stationery to ensure availability of materials
• Perform clerical duties including filing and data entry for statistics reporting to support administrative functions
• Coordinate with maintenance and repair services by reporting issues promptly to maintain facility operations
• Assume additional duties as directed by the operations manager or supervisors to support team needs
• Report any errors or discrepancies promptly to supervisors to ensure timely resolution

Required competencies and certifications

• Fresh Graduates from Polytechnic with any Diploma discipline without experience, or minimum 2 years of relevant experience.

• Good communication and interpersonal skills

• Strong team player and thrives on working in a team

• Well versed in Microsoft Office applications

Preferred competencies and qualifications

• Experience in a healthcare setting to support patient care and administrative tasks
• Good communication and interpersonal skills to interact effectively with patients and team members
• Computer literacy to perform clerical and scheduling duties efficiently