F&B Supervisor (Hostess)

Company Overview

The Hollandse Club (www.hollandseclub.org.sg) is a family-oriented international club offering sports, recreation, and dining facilities in a resort-style setting. It fosters a dynamic, multicultural environment with over 3,000 members and a focus on openness and inclusivity.

Job Summary

Provide warm, professional service and operational support in F&B outlets to ensure a welcoming atmosphere, smooth daily operations, and an exceptional dining experience for club members and guests.

Responsibilities

• Greet club members and guests warmly and personally in all F&B outlets to create a welcoming atmosphere
• Deliver prompt, accurate, and high-quality food and beverage service with attention to detail and efficiency
• Use thorough menu knowledge, including ingredients and preparation, to confidently recommend dishes and enhance dining experiences
• Provide administrative and operational support to the Restaurant and Banquet Managers for smooth daily operations
• Participate actively in daily F&B briefings and communicate key information to the team
• Collaborate with managers to update Point-of-Sales systems, menus, discounts, and menu engineering
• Oversee production, formatting, and quality control of menus, wine lists, event signage, and food tags for all dining and banquet functions
• Coordinate with the Marketing Communications team to align marketing collaterals with promotions and events
• Maintain a strong presence on the floor during service to ensure smooth, personalized guest experiences aligned with club standards
• Lead upselling efforts by recommending food and beverage pairings, especially wines, to enhance dining and increase sales
• Train and support service staff in upselling key dishes, wines, and promotions through menu knowledge and guest engagement
• Monitor adherence to service sequences and hospitality standards to ensure consistent high-quality experiences
• Supervise setup and resetting of tables, service stations, and work areas to maintain operational efficiency
• Ensure all dining, bar, coffee stations, and service areas meet cleanliness and hygiene standards
• Regularly check and replenish table settings, condiments, and napkins for member convenience
• Maintain food quality, presentation, and service speed according to club expectations
• Collaborate effectively with team members and kitchen staff to ensure smooth service delivery
• Communicate professionally with supervisors to resolve service-related issues and suggest improvements
• Assist with additional tasks as needed to support overall dining facility operations