FLOOR MANAGER

Key Responsbilities

1. Floor Operations & Guest Services

• Active Floor Presence: Maintain high visibility on the floor to step in, support staff, and table-touch guests.
• Atmosphere & Flow: Regulate music volume, lighting, and cleanliness to meet brand standards.
• Conflict Resolution: Handle guest complaints and service recovery quickly and professionally.

2. Staff Leadership & Development

• Team Management: Train, onboard, and evaluate hosts, servers, and bartenders.
• Scheduling & Rosters: Create staff schedules, manage shift handovers, and adjust for sales volume or special events.
• Pre-service Briefings: Conduct daily meetings to communicate specials, VIP guests, and service goals.

3. Bar & Inventory Coordination

• Stock Control: Monitor bar and cellar inventory, track deliveries, and order supplies as needed.
• Menu Collaboration: Work with operations managers to craft, update, and merchandise beverage menus.
• Compliance: Ensure responsible service of alcohol and strict adherence to licensing laws.

4. Administration & Profitability

• Point-of-Sale (POS) Management: Process voids, comps, and employee time-clock approvals.
• Cash Handling: Oversee cash drawers, reconcile registers at shift changes, and prepare bank deposits.
• Health & Safety: Enforce food safety and hygiene protocols across the dining room and bar.

Key Qualifications & Skills

• Experience: 3+ years in hospitality management or as a senior supervisor.
• Knowledge: Strong grasp of beverage programs (wine, spirits, cocktails) and food safety.
• Soft Skills: Exceptional multitasking, conflict resolution, and interpersonal communication.