Front Desk

We are seeking a friendly, organized, and customer-focused Front Desk to be the first point of contact for patients at our clinic. The ideal candidate will ensure a welcoming patient experience, manage appointments efficiently, handle administrative duties, and support the clinical team in delivering exceptional patient care.

Key Responsibilities

Patient Reception & Customer Service

• Welcome patients warmly and create a positive first impression.
• Answer phone calls, emails, and patient inquiries professionally.
• Assist new patients with registration forms and clinic onboarding procedures.
• Address patient concerns and escalate issues when necessary.

Appointment & Schedule Management

• Schedule, confirm, and reschedule patient appointments.
• Manage practitioner calendars to optimize clinic flow.
• Send appointment reminders and follow-up communications.
• Maintain accurate patient records and appointment history.

Administrative Duties

• Register patients and update personal and medical information in the clinic management system.
• Process payments, issue receipts, and manage billing transactions.
• Maintain confidentiality of patient information in accordance with clinic policies.
• Prepare daily reports and assist with administrative documentation.

Clinic Operations Support

• Ensure reception and waiting areas are clean, organized, and welcoming.
• Coordinate with operations team and support staff regarding patient schedules.
• Support clinic marketing initiatives, patient education programs, and promotional activities when required.

Requirements

• 2–3 yearsof experience in a receptionist, front desk, customer service, or healthcare administrative role.
• Diploma or equivalent qualificationin Business Administration, Customer Service, Healthcare Administration, orrelated field.
• Proficiency in Microsoft Office and clinic management software.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to handle sensitive patient information with discretion.
• Willingness to support neighbouring clinics through cross-deployment when required.
• Able to work shifts, including weekends and evenings when required.