Front Desk Associate

Job Summary

You will be the first point of contact for visitors and guests, managing inquiries, registrations, and administrative tasks to ensure smooth hospitality operations and excellent service delivery.

Responsibilities

• Respond promptly to phone and online visitor and guest queries, providing accurate information and directions
• Greet visitors and guests warmly, acting as the primary contact to understand and communicate their needs to internal teams for timely resolution
• Manage visitor registration processes efficiently to ensure accurate record-keeping
• Perform administrative tasks including billing, updating guest records, managing facility bookings, preparing shift handovers, and compiling reports
• Adapt to additional duties as assigned to support team and operational needs
• Work collaboratively with team members to maintain a welcoming and organized environment

Preferred competencies and qualifications

• Diploma holder with at least 2 years of relevant hospitality experience
• Positive and warm personality with a strong service mindset and patience when assisting elderly guests
• Professional and personable demeanor
• Willingness to work shifts including weekends and public holidays
• Ability to communicate effectively in English to address guest service needs