Front Desk Customer Service ( GCE O Levels / 1 Yr Exp / Immediate)

Job Description

• Organize and oversee the customer service operation with a primary focus on customer satisfaction; strive to uphold positive relationships with both customers and staff.
• Uphold and enforce customer service standards and procedures.
• Provide comprehensive customer service support to the department store, including handling Goods and Service Tax Refund, Smart-Card applications, Public Announcement, Lost and Found cases/reports, and similar tasks.
• Ensure the prompt and efficient resolution of customers' problems.
• Address customers' inquiries, take necessary actions, and handle feedback/complaints with effectiveness and efficiency.
• Gather and organize customer feedback and suggestions to enhance and develop service standards.

Requirements

• Minimum GCE O Level
• At least 1 year of hospitality / cabin crew experience are welcome!
• Good communication and interpersonal skills

Interested applicants, please write in through careersfuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1)Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.