Front Desk Executive

As the first point of contact for Yagyo Haven, the Front Desk Receptionist plays a vital role in delivering an exceptional customer experience. You will warmly welcome guests, manage appointments efficiently, support daily outlet operations, and ensure every customer enjoys a seamless and memorable journey from arrival to departure.

Key Responsibilities

• Welcome and assist customers warmly, creating a premium first impression that reflects Yagyo Haven's brand and service standards.
• Introduce Yagyo Haven's wellness treatments, Hanfu experiences, membership programmes, promotions, and retail products confidently and professionally.
• Manage customer enquiries via walk-in, phone, WhatsApp, and online platforms promptly and courteously.
• Schedule appointments accurately, coordinate bookings, and optimise the daily appointment calendar.
• Process payments accurately, perform daily cash and payment reconciliation, and maintain proper transaction records.
• Operate the spa management system (CRM/POS) to update customer profiles, bookings, memberships, packages, and service records.
• Coordinate customer arrivals with therapists, photographers, makeup artists, and other team members to ensure smooth service flow.
• Maintain a clean, organised, and welcoming reception area at all times.
• Monitor inventory of retail products and reception supplies, and report low stock to management.
• Assist with administrative duties, including attendance records, filing, reports, and other operational documentation.
• Promote membership programmes, upgrades, retail products, and seasonal promotions where appropriate.
• Resolve basic customer concerns professionally and escalate complex matters to management when necessary.
• Support outlet events, marketing campaigns, and other operational initiatives as assigned.
• Perform any other duties assigned by management.

Job Requirements

• Minimum 1 year of experience in front desk, reception, customer service, hospitality, beauty, wellness, or retail.
• Friendly, cheerful, and customer-focused with excellent interpersonal and communication skills.
• Well-groomed with a professional appearance and positive attitude.
• Strong organisational skills with the ability to multitask in a fast-paced environment.
• Comfortable using computers, POS systems, booking software, and Microsoft Office applications.
• Fluent in spoken English and Mandarin to communicate effectively with English- and Mandarin-speaking customers.
• Able to work on weekends and public holidays according to the roster.
• A passion for delivering exceptional customer service in a luxury beauty and wellness environment.
• Singapore Citizens and Permanent Residents are welcome to apply.

Preferred Qualifications

• Experience in a spa, beauty salon, wellness centre, hotel, hospitality, or luxury retail environment.
• Sales experience with the ability to recommend memberships, retail products, and promotional packages.
• Familiarity with CRM or spa management software will be an advantage.