Front Desk Officer

Company Overview

PEAK360 is a vibrant fitness gym at The Central @ Clarke Quay offering state-of-the-art equipment, studio space, and a cafe. It supports freelance trainers, gym memberships, and personal training with facilities including showers, lockers, and healthy dining options.

Job Summary

The Front Desk Officer is the first point of contact for gym members and visitors, responsible for creating a welcoming environment that supports member engagement and retention.

Responsibilities

• Greet and assist visitors to create a welcoming and friendly gym environment
• Manage incoming calls and walk-in enquiries to provide accurate information and support
• Schedule appointments and handle email correspondence to ensure smooth administrative operations
• Operate the POS system efficiently to process transactions and memberships
• Use Microsoft Office applications to enter data, prepare documents, and communicate effectively
• Prioritize tasks and manage time to handle multiple responsibilities simultaneously
• Identify and resolve problems promptly or escalate issues to appropriate personnel
• Maintain a clean, organized, and professional front desk area to enhance member experience

Benefits

• Complimentary gym membership
• 20% discount on membership for family members (T&C apply)
• 12 days annual leave
• 14 days medical leave
• Medical claim up to $300/year
• 15% staff discount on cafe food and beverages
• Annual dinner