Front of House / Admin Executive (Yoga Studio)

At Village Consultancy & Investments, we partner with wellness and lifestyle brands to create exceptional customer experiences. We are currently seeking a friendly, organized, and customer-focused Front of House / Admin Executive to support the daily operations of a growing yoga and wellness studio.

If you enjoy interacting with people, creating welcoming experiences, and keeping operations running smoothly, we'd love to hear from you.

Responsibilities

Customer Service

• Welcome and check in members and guests.

• Handle walk-in enquiries and studio tours.

• Respond to phone calls, WhatsApp messages, emails, and social media enquiries.

• Assist clients with class bookings, memberships, and studio information.

• Build positive relationships with members and create a welcoming studio environment.

Administration

• Manage class schedules and booking systems.

• Process memberships, renewals, and payments.

• Maintain customer records and attendance reports.

• Coordinate with instructors regarding schedules and studio requirements.

• Prepare daily and monthly administrative reports.

Studio Operations

• Ensure reception and common areas are clean, organized, and presentable.

• Monitor inventory of studio supplies and retail products.

• Assist with events, workshops, and promotional activities.

• Support management with day-to-day operational tasks.

Requirements

• Previous experience in customer service, reception, hospitality, retail, or administration preferred.

• Friendly, professional, and well-presented.

• Strong communication and interpersonal skills.

• Organized and detail-oriented.

• Comfortable using computers, booking systems, and Microsoft Office/Google Workspace.

• Passion for wellness, fitness, yoga, or hospitality is a plus.

• Able to work weekends and public holidays on a roster basis.

What We Offer

• Salary: $2,500 – $3,200

• Performance Incentives

• Staff Wellness Benefits

• Complimentary Yoga Classes

• Supportive and Positive Work Environment

• Career Growth Opportunities

Who We're Looking For

We're looking for someone who enjoys connecting with people and takes pride in delivering excellent customer service. You will be the first face our members see when they enter the studio and play an important role in creating an exceptional experience for every visitor.