Front Office, Dental

Job Summary

Provide front-desk support at a dental clinic by greeting visitors, managing appointments, handling patient communications, and supporting office administration to ensure smooth clinic operations.

Responsibilities

• Greet all visitors promptly and courteously to create a welcoming clinic environment
• Learn and apply dental clinic procedures and notations accurately to support clinical operations
• Use telephone etiquette to handle patient and visitor calls professionally and resolve queries and complaints via phone, email, and correspondence
• Schedule patient appointments efficiently to optimize clinic workflow
• Participate actively in all scheduled clinic meetings and huddles to stay informed and contribute to team goals
• Send appointment reminders and respond to patients’ SMS or message replies promptly to reduce no-shows
• Manage office supplies including dental products, stationery, equipment, and furniture to maintain adequate stock levels
• Perform ad-hoc administrative duties as assigned to support daily clinic functions
• Coordinate office services such as cleaning and maintenance by liaising with service providers
• Receive and dispatch deliveries accurately to ensure timely receipt and distribution of items
• Assist with mail handling to ensure proper distribution within the clinic
• Take messages and ensure timely communication to the appropriate staff members
• Submit dental claims through CHAS, Medisave, and Dental Insurance portals accurately and on time

The following are considered core requirements:

• Organisational skills
• Attention to detail
• Exceptional multitasker
• Excellent communication skills
• Courteous
• Strong customer service skills
• Must be a Team Player