Front Office, Dental

Duties and Responsibilities

• Greeting all visitors
• Knowledge of dental clinic procedures and notations. This will be trained if no current experience but this is very important.
• Exceptional telephone etiquette
• Proficient in using computers and in Word / Excel applications.
• Handling queries and complaints via phone, email and general correspondence
• Scheduling of appointments
• Attending and actively participating in all Scheduled Clinic Meetings and Huddles.
• Send out appointment reminders and handle patients' SMS / Message replies in a timely manner
• Managing office supplies such as dental products, stationery, equipment and furniture
• Performing ad-hoc administration duties
• Maintaining office services as required (such as cleaners and maintenance companies)
• Receiving and dispatching deliveries when needed
• Assisting with mail as required
• Taking and ensuring messages are passed to the appropriate staff member on a timely basis
• Submission of dental claims vis CHAS, Medisave and Dental Insurance portals.

The following are considered core requirements:

• Organisational skills
• Attention to detail
• Exceptional multitasker
• Excellent communication skills
• Courteous
• Strong customer service skills
• Must be a Team Player