Gallery Visit Management Officer (2-Year Contract)

Founded in 2015, Woopa Group is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: MonsterDay Tours, Lion Heartlanders, 8xplore and UBE—each specialising in innovative tour concepts that connect culture, history, and community in meaningful ways.

We are looking for a friendly, organised and dependable Visit Management Officer to join our Lion Heartlanders team in supporting daily visitor operations, booking administration and tour coordination at a gallery.

In this role, you will help ensure every visit is well planned, safe and smoothly managed, from the point of enquiry through to the completion of each gallery tour.

Key Responsibilities

• Respond promptly and professionally to visitor enquiries via hotline, email and booking platforms.
• Manage visitor registrations, booking details and required security clearances.
• Maintain accurate tour schedules, visitor records and operational documentation.
• Coordinate the arrival, departure and movement of tour groups to ensure a smooth visitor experience.
• Conduct daily opening and closing of gallery.
• Conduct daily system checks and maintain operational logs.
• Issue, collect and keep track of gallery equipment.
• Prepare weekly, monthly and ad-hoc visitor reports.
• Brief visitors on gallery rules, expected conduct and security procedures.
• Work closely with internal teams and external stakeholders to support safe and efficient visitor operations.
• Attend all training sessions.
• Opportunity to contribute to meaningful visitor experiences in a gallery environment.
• Any other adhoc duties assigned.

Requirements

• Minimum GCE ‘O’ Level, including English.
• Experience in visitor services, gallery or museum operations, hospitality, events or customer service will be an advantage.
• Experience in office administration, including usage of excel and preparation of reports.
• Strong communication and interpersonal skills in English and a Mother Tongue language.
• Organised, detail-oriented and comfortable managing multiple tasks simultaneously.
• Able to remain professional and attentive when working with diverse visitor groups.

Working Hours

• 5.5-day work week
• Sunday and Public Holidays off

Work Location: In person