LANGUAGE COURSE ADMINISTRATOR

Responsibilities:

·       providing information and advice on language courses and examinations at the Goethe-Institut Singapore in person, on the phone and in writing

·       sale of courses and examinations, including invoicing, collection, record keeping and accounting

·       organising and processing enrolment for courses and examinations including all correspondence involved

·       assistance with exam organisation, including preparation, filing and reporting

·       complaint handling

·       issuing attendance certificates

·       business correspondence

·       record keeping and file management

Requirements:

·       formal commercial qualification or comparable level of knowledge and skill

·       experience in customer service and administration of advantage

·       high level of customer focus

·       excellent command of English

·       excellent organisational skills

·       ability to work independently

·       sound knowledge of Word, Excel and Power Point

·       willingness to familiarise yourself with enrolment system

·       team-oriented attitude and strong communicative skills, intercultural competence

·       ability to work under pressure

·       willingness to work flexible hours

·       knowledge of German of advantage