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Mailroom Team Lead

salary Salary :

$2,000 - 2,600 monthly

Job Description - Mailroom Team Lead

Duties and Responsibilities

  • The Team Leader will be professional at all times when dealing with clients, promoting excellent customer service
  • Mailroom team member management
  • Report and resolve client feedback to operation executive within stipulated time frame
  • Checking and perform daily and monthly reporting functions
  • Managing mailroom operator(s) and provide guidance in accordance with SOP and SPS guidelines.
  • Client communications and management on daily operational matters.
  • Performing of mail rounds and distribution of mails.
  • Arrangement and coordination of incoming and outgoing items for local and international courier.
  • Ensure that onsite team adhere to SPS policies and procedures
  • Franking machine management.
  • Maintain workspace cleanliness at all times.
  • Security screening of all incoming mails before distribution.
  • Regular reporting and prompt escalations to the management in case of issue.
  • Deal with enquiries face to face, email and on the telephone
  • Any other duties commensurate with the above list
  • At times carry heavy products within client's premises
  • Ensuring high level of accuracy in processing of mails
  • Ensure that all documents are processed within stipulated timelines and according to the operational procedures
  • Build and maintain good working relationships across all levels of personnel, internally and externally

Candidate Profile

Candidates for this position should preferably have the following:

  • More than 2 years’ experience in mailroom / customer service environment.
  • Mailroom operations
  • Able to work shifts
  • Use of computers and basic knowledge of Microsoft Office
  • Command of English is required for speaking and writing.
  • Responsibility in attendance and completion of daily duties
  • Be courteous and provide professional customer service
  • Able to handle fast-paced environment
  • Show flexibility regarding shift start and finish times
  • Disciplined, responsible and is a team player
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About the Company

SWISS POST SOLUTIONS LTD SINGAPORE BRANCH

SWISS POST SOLUTIONS LTD SINGAPORE BRANCH

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