Management Assistant Officer

Interested applicants are invited to apply directly at the NUS Career Portal. Please note your application will only be processed if you apply via NUS Career Portal.

NUS Career Portal link: https://careers.nus.edu.sg/job/Management-Assistant-Officer/33382-en_GB/

We regret that only shortlisted candidates will be notified.

Job Description

The Office of the University Registrar (OUR) at the National University of Singapore (NUS) is looking for an independent, self-motivated, service- and detail-oriented individual to join our Student Administration team.

In this role, you will support a range of student administration functions, including Student Exchange Programmes, Non-Graduating Programmes, Student’s Pass matters, system administration support, and student enquiries. You will also contribute to broader office operations and institutional activities as assigned.

A) Student Administration

•    Student Exchange Programmes (SEP)
-    Coordinate with the SEP team on getting application instructions out to faculties and collation of application materials to partner universities, where required

•    Non-Graduating (NG) Programmes
-    Handle full spectrum of duties and activities from processing admission applications to student’s completion of studies at NUS for assigned countries

•    Student’s Pass Administration
-    Process Student’s Pass (STP) re-application/extension requests and follow up on STP for these cases
-    Respond to email inquiries on STP re-application/extension requests from students and internal stakeholders 
-    Manage/assist with the monthly bulk cancellation of STP at the university

•    Satisfactory / Unsatisfactory (S/U) Options
- Assist the S/U team in handling related student enquiries / appeals

B) Other Duties: 

i.    Perform other administrative duties, and/or participate in regular and ad-hoc projects, of OUR as may be assigned. These include:
⦁    Registration duty officials 
⦁    Examination venue administrators 
⦁    Commencement duty officials 

ii.  Manage and/or assist in activities related to general office administration.

Qualifications

⦁    Polytechnic Diploma 
⦁    Relevant work experience in a higher education environment preferred
⦁    Proficient in MS Office applications
⦁    Experience in / Exposure to the following will be an advantage:
      - PeopleSoft Campus Solutions 
      - Salesforce
•    Good communication (oral and written) skills and customer-service oriented
•    Organised and meticulous
•    Able to work well under pressure to meet tight deadlines 
•    Team player who is self-motivated and resourceful