Manager / Senior Manager

Title: Membership Manager

Reports to: Head of Department / Executive Director

Objective: Manages IES Membership Registration, Membership activities, and Membership Services Programmes

Special Relationship:

1) Chairs and Committees Responsible for Membership Registration, outreach and services

2) Head of Secretariat and Staff

3) IES Council

4) External Organisations

5) Suppliers

Key Responsibilities are:

1. Membership Administration

• Oversee and manage IES Membership and Student Members Registration processes.

2. Activity Organization

• Plan and organize IES Membership Activities, focusing on outreach, promotion, and member services.

3. Partnership Development

• Establish and cultivate partnerships with engineering organizations, relevant agencies, institutions of higher learning (IHLs), and schools.

4. Member Needs Assessment

• Develop and implement processes to regularly identify and assess member needs.

5. Feedback Management

• Create and manage systems for collecting member feedback on programs and services to enhance member satisfaction.

6. Growth Initiatives

• Analyze membership data and trends to forecast growth opportunities and strategize initiatives aimed at increasing membership numbers and retention.

• Organize booths, roadshows, and other promotional events to actively promote membership and engage potential members.

7. Online Shop Management and Merchandise Development

• Develop and manage an online shop for IES merchandise, ensuring a seamless shopping experience for members and promoting relevant products.

• Coordinate the design, production, and distribution of IES merchandise that aligns with brand values and member interests.

8. Budget Management

• Manage budgets for IES Membership Operations, events, activities, and the online shop, ensuring financial sustainability.

9. Team Development

• Lead, mentor, and develop staff within the Membership Team, fostering a collaborative and high-performing environment.

10. KPI Leadership and Support Tactical Goals

• Guide and motivate the Membership Executive to achieve key performance indicators (KPIs) effectively.

• Assist in the development and execution of tactical goals and deliverables aligned with departmental objectives.

11. Reporting

• Compile and present detailed monthly reports on membership activities, achievements, and areas for improvement.

12. Committee Management

• Manage and support various Membership Committees, including the College of Fellows (CoF), Young Engineers Committee (YEC), Women in Science and Research (WiSER), and IES-INCA.

13. Student Engagement

• Effectively communicate with and engage all Student Chapters to promote IES and facilitate the transition of student memberships to full members.

14. Committee Budget Development

• Develop and manage budgets for committees, ensuring alignment with overall membership strategies.

15. Data Analysis

• Analyze data, facts, and figures to derive meaningful insights on initiatives and propose actionable changes to enhance effectiveness.

16. Ad Hoc Duties

• Perform any other ad hoc duties as assigned by the Executive Director to support the overall mission of IES.

Required Competencies / Skills :

• Educational Background: An acceptable degree in a relevant field.

• Experience: At least 8 years of management experience, preferably in a trade organization / association or non-profit sector.

• Communication Skills: Able to communicate with senior leaders. Strong communication, networking, and presentation skills, with a proven ability to write effectively.

• Analytical Skills: Capable of analyzing issues, formulating action plans, and solving problems within constraints.

• Leadership Qualities: Demonstrated leadership skills with the ability to work under pressure and meet deadlines.

• Technical Proficiency: Proficient in Microsoft Office Suite and other relevant software