Manager, Transport Operations (Schools)

Company Overview

TONG TAR TRANSPORT SERVICE PTE LTD is a transportation company specializing in moving people safely. We prioritize safety and customer satisfaction in delivering reliable transport services.

Job Summary

You will independently manage transport operations for the school transport division, focusing on customer service, route planning, crew management, and driving process improvements to ensure safe, efficient, and high-quality service delivery.

Responsibilities

• Strategize, plan, and execute transport operations to ensure smooth and efficient service delivery
• Lead and manage coordinators and bus crew, both internal and external, to maintain operational effectiveness
• Receive and process route orders and onboard passengers according to established procedures
• Communicate with customers and stakeholders to resolve queries and facilitate onboarding processes
• Plan and assign routes to drivers to optimize route coverage and ensure safety
• Lead training sessions to maintain and improve service quality standards among transport crew
• Proactively address customer feedback, queries, and complaints to enhance service satisfaction
• Adopt and promote IT tools and technology to improve workflow and train crew members on their use
• Maintain focus and multitask effectively to meet customer deliverables under pressure
• Apply knowledge of road directions to support route planning and driver coordination
• Demonstrate a positive, willing attitude as a learner, worker, and leader within the team