Membership Officer

Officer (Membership) A key role in delivering excellent membership services and building strong relationshipswith our members. This position is ideal for individuals who enjoy customerinteraction, administration, and creating positive member experiences.

Key Responsibilities :

MembershipAdministration & Customer Service

• Manage daily membership enquiries through phone calls, emails, and walk-in interactions in a professional and friendly manner.
• Maintain accurate and up-to-date membership records, account statuses, and member information within the Customer Management System (CMS).
• Process account service requests and ensure timely follow-up and resolution.

MembershipSales & Retention

• Follow up on new membership applications and membership renewals.
• Contact prospective members to promote membership benefits and convert enquiries into successful sign-ups.
• Remind existing members of upcoming renewals and assist in retaining memberships.

MembershipProcessing

• Process new membership registrations, renewals, and membership activations efficiently.
• Prepare membership packages and onboarding materials upon successful payment.
• Handle requests relating to membership suspension due to medical reasons, overseas work assignments, studies, or other approved circumstances.
• Process security deposit refunds and account credit balances upon membership resignation or expiry.

OperationalSupport

• Provide support at the Membership Centre and perform front counter duties when required.
• Assist in membership recruitment campaigns, Open House events, promotional activities, and other special projects.
• Undertake additional duties and ad-hoc assignments as assigned by the Head of Department or Supervisor.

Requirements:

·      Min. GCE ‘O’ levels or equivalentqualification

·      At least 1 years working experience in incustomer service, membership administration, sales support, or related fields.

·      Service and people oriented with an interestto work in country club environment

·      Customer-oriented with excellent interpersonaland communication skills.

·      Comfortable making follow-up calls and engaging with prospective and existing members.

·      Proficient in Microsoft Office applications and data entry systems.

·      Meticulous, organised, and able to managemultiple tasks effectively.

·      Able to work independently as well as collaboratively within a team.

AdditionalInformation:

• 5-day work week (Mon to Fri)
• Working Hours: 8:00am to 5.15pm / 8:30am to 5.45pm
• Staff transport provided at Tanah Merah MRT station

To Apply:
For a confidential discussion or to apply, please send your updated resume to [email protected]

We regret to informthat only shortlisted candidate will be notify. 

EA License No :18C9228 REG No : R1331591 Koh Hwee Eng Alice (Xu Huiying)