Membership Services Associate (Part Time)

Job Responsibilities:

1. Provide day-to-day operational support for the Lifestyle Co-Working Space
2. Handle inbound & outbound calls and reply to emails with regards booking request, changes and general enquiries.
3. Deliver warm and professional service by addressing member/guest facility-related needs professionally.
4. Ensure proper handover and takeover of duties during shift changes, including updates on member bookings, pending tasks, billing, and any operational issues.
5. Escalate any operational issues, member concerns, or incidents promptly to the supervisor.
6. Monitor pantry and required supplies, and arrange for replenishment when stock is low.
7. Ensure members clear their belongings after their sessions.
8. Monitor members’ usage time and politely remind them to exit or extend when their paid time is expiring.
9. Provide support to members on the use of printing and laminating services.
10. Assist with billing for facility usage, guest entries, printing and laminating services.
11. Ensure members sign all billing chits and maintain proper hardcopy records.
12. Work with Finance on reconciliation of usage and billing records.
13. Ensure Club and facility Bye-Laws, Constitution, and usage rules are adhered to at all times.
14. Perform any other duties assigned by the Supervisor, Management or the MC
15. Ad-hoc Task and Other Duties:   

• Follow the workplace safety and health system, safe work procedures or safety rules implemented at the workplace.
• Not engage in any unsafe or negligent act that may endanger yourself or others working around you.
• Use personal protective equipment provided to you to ensure your safety while working. You must not tamper with or misuse the equipment.

Requirements;

• GCE “O” or “A”Levels or NITEC, with at least 2 years of front-facing experience in the hospitality industry
• Good communication and interpersonal skills
• Basic proficiency in Microsoft Word and Excel
• Warm,friendly, and service-oriented personality
• Team player with a pleasant disposition
• Punctual and reliable.

Other information:

• Part-time, 5-days work week (Monday - Friday)
• 25 hours/week
• Rostered shifts: 8:30am to 1.30pm / 1.00pm to 6:00pm

We regret that only shortlisted candidates will be notified