Merchant Operations Executive (Non Sales)

Location

Redhill

Working Hours
Mon to Fri - 9am to 6pm

Job Summary

You will support merchant onboarding and daily operations to ensure smooth processes and accurate data management, contributing to efficient merchant activation and customer service.

Responsibilities

• Support merchant onboarding by preparing documentation, setting up accounts, and delivering basic training
• Manage daily operational tasks and respond to basic merchant inquiries to maintain service quality
• Track and report activation status and onboarding progress to ensure timely completion
• Enter data accurately and update systems to maintain reliable records
• Follow standard operating procedures (SOPs) to ensure compliance and consistent processes
• Escalate issues or delays promptly to senior team members for resolution

Preferred competencies and qualifications

• Experience in operations, customer support, or payments/POS systems
• Basic understanding of operations or customer service processes
• Ability to manage multiple tasks effectively in a fast-paced environment
• Strong attention to detail with proven execution and follow-through skills
• Good communication skills in English
  
  

We regret to inform that only shortlisted candidates will be notified.

Rae Loh Zi Rui

R1767268

RecruitFirst Pte Ltd

EA 13C6342