Officer, Operations (Transitional Shelter @ Jalan Tenteram)

· Handle day-to-day general queries from shelter residents

· Assist in the admission of new shelter residents and discharge of graduating families.

· Attend to general enquiries on shelter (Internal/External parties)

· Provide administrative and operational support in overall shelter operations

· Collect statistics for monitoring and evaluation of activities and programmes of the shelter

· Administrative & Operational Support

· Perform and assist in data entry for clients and operational records

· Collect and maintain records of billings and payments from clients for shelter fees and utilities.

· Maintain records of shelter inventory, financial assistance and other key documents of shelter residents, including inventory of in-kind donations

· Support the maintaining of health, safety and security of the shelter environment

· Access shelter units for maintenance checks, perform minor maintenance repairs and/or contact repair persons for necessary maintenance

· Enforce shelter rules and conduct shelter inspection for compliance with shelter rules through routine monthly checks

· Manage general disputes that may occur between co-living shelter residents

· Respond to incidents within shelter units, such as de-escalating crisis situations and notify Operations Head / Centre Manager for next actionable steps.

Programmes

· To support in TS wide programmes

Other Responsibilities

· Provide administrative and logistics support for meetings and events

· To update records on staff movement, staff development / training records

· To perform any other duties as assigned by Supervisor.

The above activities are no means exhaustive and are subjected to amendment whenever is needed.