Operations & Facilities Assistant

Operations Assistant

Working locations:

• Centre for Movement (11 Slim Barracks Rise, Buona Vista)
• The Sports Arina@Jalan Kayu (20A Fernvale Road)

Working hours:

• Scheduled hours: 9am - 6pm
• 7.30am - 5.30pm depending on schedule needs. 

Working commitment:

• 100% onsite
• 4 weekdays + 1 weekend
• Locations will be decided by the Operations Manager

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Role Purpose
The Operations Assistant supports the daily ground operations at CFM and TSA @ Jalan Kayu. The role focuses on keeping the centres clean, safe, organised and ready for programmes, members, parents and staff.

This is a hands-on support role that requires reliability, attention to detail and consistent follow-up.

Key Responsibilities

1. Daily Operations Support

• Assist with daily readiness checks for reception, pool, studios, toilets, changing areas and common spaces.
• Conduct basic walkabouts to check cleanliness, safety and centre presentation.
• Flag any defects, hazards, cleanliness issues or operational concerns to the Operations Manager.
• Support the smooth running of daily classes, bookings, rentals and programmes.

2. Front Desk & Customer Support

• Assist with walk-in enquiries, WhatsApp messages, calls and onsite parent/member support.
• Help with sign-ins, payment checks, indemnity forms and tracker updates.
• Escalate complex or sensitive matters to the Operations Manager.

3. Facility, Pool & Safety Support

• Check that the pool area and facilities are clean, safe and ready for use.
• Ensure basic safety notices, access guidelines and pool rules are followed.
• Check that first aid kits and basic supplies are available.
• Assist with simple incident reporting when required.
• Support follow-ups with cleaners, vendors or contractors when assigned.

4. Programme & Event Support

• Assist with setup, registration, equipment preparation and pack-up for classes, camps, trials, rentals and events.
• Support coaches, front desk and parents with basic programme-related needs.
• Flag issues such as late arrivals, missing items, parent concerns or setup gaps.

5. Admin & Inventory Support

• Update Google Sheets, trackers, logs and simple admin records accurately.
• Track basic operational supplies and flag low-stock items.
• Keep records of assigned follow-ups where required.

Skills & Requirements

• Prior experience in operations, admin, customer service, facilities or centre support is preferred.
• Reliable, organised and detail-oriented.
• Comfortable working onsite and assisting with ground matters.
• Able to communicate clearly with staff, parents, vendors and management.
• Able to use WhatsApp, email, Google Sheets and Google Docs.
• Willing to follow checklists, update trackers and complete tasks on a timely basis. 
• Able to remain calm and professional when handling basic operational issues.