Operations Executive

Job Summary

We are looking for a capable and detail-oriented Operations Executive to support and enhance the company’s daily business operations. The role involves coordinating cross-functional activities between sales, service, and administrative teams, ensuring operational efficiency and accurate execution of business processes. The candidate will also play a key role in monitoring operational performance and supporting process improvements to enhance productivity and service quality.

Responsibilities

• Coordinate and manage daily operational activities across sales and service teams to ensure seamless workflow execution
• Monitor operational processes and workflows to maintain efficiency and identify areas for improvement
• Prepare and deliver regular operational reports to management to support informed decision-making
• Support sales operations by processing orders, managing documentation, and coordinating with clients
• Maintain and update internal records, databases, and operational systems such as CRM to ensure data accuracy
• Identify operational issues and propose actionable process improvements to enhance productivity
• Collaborate with internal teams to ensure timely delivery of services and products to clients
• Resolve customer or client escalations promptly to maintain service quality and satisfaction
• Assist with inventory tracking and operational planning to support business needs
• Execute ad-hoc operational tasks assigned by management with attention to detail and timeliness

Required competencies and certifications

• Minimum GCE ‘O’ Level, Diploma, or equivalent qualification
• Proficient in Microsoft Office applications including Excel, Word, and Email
• Strong organisational, coordination, and problem-solving skills demonstrated through managing multiple tasks in a fast-paced environment
• Effective communication skills in English, both spoken and written
• Ability to work independently with responsibility and attention to detail
• Willingness to learn and adapt to new operational systems and procedures

Preferred competencies and qualifications

• Experience using CRM, ERP systems, or other business operation tools to support workflow management
• Background in retail, logistics, or service operations to enhance operational understanding
• Basic skills in data reporting and analysis, including Excel reporting and tracking metrics
• Understanding of sales operations workflow to support cross-functional coordination

Other Information

Location

• Based in Singapore

Working Hours

• Standard working hours with a 5.5-day work week depending on business needs

Employment Type

• Full-time permanent position

Why Join Us

• Opportunity to work in a structured and growing business environment
• Exposure to both sales and operations functions
• Career development and skills enhancement opportunities
• On-the-job training and operational system exposure